Accessibility options | A A A | text only

Retail Business

Future Trends

Future Trends.jpg

  • The majority of people who work in sales occupations are employed as sales assistants and check-out operators in retail outlets. Customer service occupations represent a much smaller but rapidly growing group.
  • Customer service occupations are expected to grow rapidly at 23.1% for the period 2007-17.
  • Between 2007 and 2017, 214,000 new retail jobs are expected to be created in the United Kingdom, while a further 1.2 million jobs will need to be filled as a result of people leaving the industry because of retirement or people getting other jobs. This means a total requirement of around 1.4 million jobs.
  • Many of these jobs, however, are likely to be part-time vacancies.
  • The growth of online retailing has increased the demand for applicants with excellent IT skills for contact centre/customer service vacancies.
  • The division between wholesale distribution and retailing has become blurred with the rise of internet retailing - as it has become much easier for producers to sell directly to households, or retailers to control their own distribution networks.
  • Household spending and retail sales are expected to recover as confidence returns on the back of a recovery in the housing market and stronger growth in real disposable income. This pick-up will underpin the recovery forecast for the consumer service industries generally.
  • Self employment in retail is projected to continue the long-term decline with the share falling to just 7%.
  • Growth in the retail business as a whole is projected to average just under 3% per annum over the period 2007-2017.
  • Output growth in distribution is projected to average just under 3% per annum, and employment is expected to grow by around ¼% per annum over the decade to 2017.

Projection figures from 'Working Futures 2007 -2017' Warwick Institute of Employment Research - November 2008.

Figures also from Skill Smart Retail LMI report - November 2009.